The six services
SERVICE 01
Workshop Management Platforms
We design and build the central platform that runs a workshop day. Job intake, technician assignment, bay status, time capture, parts reservation, customer communication and invoicing all live in one coherent surface rather than in six tools that never quite agree. The platform is shaped around the real sequence of a repair: a job is created, a vehicle is received, a diagnosis is recorded, work is authorized, parts are consumed and the job is closed with a complete record. Accounting follows that sequence instead of interrupting it, so the paperwork is a byproduct of the work rather than a second job at the end of the shift.
For fleet operators the same platform exposes an operator view. A manager can see every asset currently in the shop, its promised return time, the parts on order for it and any outstanding authorization, all without placing a single phone call. Roles and permissions are designed by job function, not by seniority, so a technician sees the job in front of them and an advisor sees the schedule without either of them wading through irrelevant data. The platform is also designed to be extended, with clear integration points for the other services described on this page and for third party tools the workshop already trusts.
We deliver the platform as a working system with documentation, and we run a parallel period before cutover so the workshop is never forced to choose between the new platform and getting the day finished. The measure of success is simple: the bay runs at least as smoothly on day one hundred as it did on day one, with far less administrative overhead.
Discuss a workshop management platform for your site
SERVICE 02
Diagnostic Tool Integrations
Scan tools, oscilloscopes, emission analyzers, battery testers and alignment rigs each produce valuable data in their own format and each one tends to keep that data to itself. We write the connectors that bring those sessions into the job record, normalize fault codes against a common reference and store live data captures beside the technician note that explains them. When a vehicle returns months later, the technician starts from a documented history rather than a cold start, and the workshop can show a fleet customer exactly what was found and what was done.
Integration is not only about plumbing. We also build guided diagnostic workflows for the faults a workshop sees most often, so a less experienced technician can follow the same reasoning a senior hand would apply. These workflows are written with the workshop team and reviewed as new fault patterns appear. We tune them to the actual tools on the floor, which means the platform does not demand that a shop replace equipment it has already invested in. Where a tool has no usable interface, our engineers work directly with the manufacturer or build a safe capture path that respects warranty and data policies.
The result is a diagnostic record that is complete, searchable and genuinely reusable. Fault codes become a searchable history, live captures become evidence, and the knowledge a senior technician carries in their head starts to live in the system where the whole team can reach it.
Ask about integrating your diagnostic tools
SERVICE 03
Fleet Telematics Dashboards
Telematics streams only earn their keep when they feed maintenance decisions. We design dashboards that turn mileage, engine hours, fault events, fuel data and driver reports into a maintenance forecast a fleet manager can act on this week. Alerts are tuned deliberately, so the signals that matter rise to the top and the constant low grade noise of ordinary operation stays down. A dashboard that cries wolf every morning is ignored within a fortnight, and we design against that outcome from the first prototype.
The dashboard connects directly to the workshop schedule. A vehicle showing a rising fault trend or approaching a service interval can be booked into a bay before it becomes a roadside failure, and the parts it will need can be reserved at the same time. For mixed fleets we normalize data from several telematics providers into one consistent view, so a manager with vans, trucks and yard equipment can see the whole picture on one screen. Historical trends are retained and reported, which turns a fleet operation from a series of reactive repairs into a planned maintenance program with a measurable cost profile.
We also design the human side of the dashboard: who receives which alert, at what threshold, through which channel, and what action is expected. Telematics without a clear owner and a clear action is just noise with a bill attached.
Request a telematics dashboard review
SERVICE 04
Parts and Inventory Systems
A missing part is a stalled bay, and a bay that stalls costs more than the part ever will. We build inventory systems that know what is on the shelf, what is reserved for a live job, what is on order and what the true reorder point is for each line. The system tracks the physical movement of stock with barcode and label workflows, so the digital count and the shelf count stay in agreement. When a technician consumes a part on a job, the inventory is decremented, the vehicle history is updated and the reorder logic is evaluated, all without a separate stock room process.
Supplier catalogs are integrated so a technician can confirm fitment and availability without leaving the job screen, and alternative parts can be compared on lead time and cost before a decision is made. For workshops holding consignment or customer supplied parts, the system tracks ownership and warranty status separately. For fleet operators with central stores, we design transfer and replenishment flows between locations. Reports cover stock turns, dead stock, shrinkage and supplier performance, which gives management the facts needed to negotiate and to plan.
We implement the system with a physical stock take and a reconciliation, because an inventory system is only as good as the count it starts from. After go live, cycle counting keeps the numbers honest without a full shutdown.
Talk about parts and inventory control
SERVICE 05
Booking and Bay Scheduling
We replace the paper diary and the shared spreadsheet with a scheduling engine that understands bay capability, tool availability, technician skill and promised completion time. Customers and fleet operators can request slots through a clean booking flow, while the workshop keeps control of what actually lands on the floor. The engine is deliberately constraint aware. A job that needs a lift, a specific diagnostic rig or a two person team is never placed in a bay that cannot serve it, and a job that will overrun is flagged before the day begins rather than at the end of it.
Scheduling is built around the workshop promise. When an advisor gives a completion time, the system holds the resources needed to meet it, and if an unexpected delay appears the affected bookings are surfaced immediately so customers can be informed before they call. Fleet operators can allocate priority to safety critical assets, and the schedule can be viewed by bay, by technician or by fleet, depending on the question being asked. Waiting lists, drop off windows and courtesy vehicle availability are all part of the same model.
The booking experience matters too. We design customer facing booking so that it takes a minute on a phone, requests only the information the workshop genuinely needs and confirms clearly what will happen next. Behind it, the same schedule drives the workshop day.
Plan a booking and scheduling rollout
SERVICE 06
Data Migration and Support
New systems fail when the old data stays behind. We migrate service history, customer records, vehicle files, parts catalogs, supplier lists and open work orders with validation at every stage, then reconcile the result against the source. Every migrated field has an owner and a verified meaning, and the workshop signs off on the reconciliation before cutover. We also archive the legacy system in a form that can still be read years later, because a customer asking about a repair from the past should never get a blank look.
After go live our support practice keeps a named engineer close to the workshop. Integrations are monitored, tools that change are re-connected, and questions get answered by someone who already knows the site. We return for quarterly reviews so the system still fits the bay a year later, and we adjust thresholds, workflows and reports as the operation evolves. Support is not an emergency line bolted onto a project; it is the continuing engineering relationship that keeps an integrated system healthy.
Documentation is written for the workshop rather than for engineers. Run books cover the daily tasks, escalation paths cover the rare failures, and training is delivered by role, because an advisor and a technician need very different things from the same platform. Handover is complete when the workshop team can operate, adjust and extend the system without us, and that is the standard we hold ourselves to.
Ask about migration and ongoing support